Terms & Refund Policy

Payment Processing

All transactions on Built&Written are securely processed through Stripe, a leading payment processor trusted by millions of businesses worldwide. Your payment information is encrypted and never stored on our servers.

Refund Policy

We want you to be happy with Built&Written. You can request a full refund within 7 days of your purchase, as long as you have not already used a large share of your plan's monthly generation limits. Generating books and cover art uses AI resources we pay for and cannot recover, so accounts that have used more than 30% of their monthly book generations, or more than 30% of their monthly AI cover generations, are not eligible for a refund.

Refund Eligibility

• Your refund request is made within 7 days of your purchase or most recent renewal
• You have used no more than 30% of your plan's monthly book generations, and no more than 30% of your plan's monthly AI cover generations
• Refund requests are processed via support@builtwritten.com
• Refunds are issued to the original payment method
• Processing time is typically 5-10 business days

How to Request a Refund

To request a refund, please email support@builtwritten.com with your account email and the reason for your request. We review each request against the eligibility conditions above and process eligible refunds promptly.

Questions?

If you have any questions about our payment processing or refund policy, please email support@builtwritten.com.